Customer Support that works smarter, not harder

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Fit-to-you Customer Experience Outsourcing.

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  • We build Customer Support teams for customers of all sizes—from zero through IPO
  • Our experts will help guide businesses new to outsourcing to set up best practices and ensure great outcomes
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  • We actively look for opportunities to add proactive value to your support, like implementing training for upselling in eCommerce, or exposing patterns and trends that are slowing your business down.
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  • Leadership, Training, QA and WFM—all included
  • Regular reporting and insights give you high visibility and let you make decisions fast
  • Access to Operator CX to drive insights, efficiencies, and quality
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  • Modular solutions let you customize just what you need
  • Boost your base solution with technology and professional services, all under one roof

Support for whatever you’re selling.

SERVICES

Product
Support designed with as much love as your product

We source teams that are exceptionally well matched to support brand forward products. Highly engaged, all in CX support creates overall better returns and, most importantly, happy customers!

SERVICES

Ecommerce
From shop to ship, we’ve got you

Our teams are trained on multiple ecommerce platforms and understand the nuances of providing exceptional support to digital consumers.

Enablement services

We’ve seen firsthand the power of integrated professional enablement, which is why we’ve baked them into our business model. At PartnerHero, every team has key resources right out of the box.

Quality

PartnerHero believes that Quality is foundational for successful CX, which is why we’ve integrated QA services into our offerings.

Workforce Management

Proprietary workforce management expertise and tooling mean less waste and more effective teams.

Training

Training and ongoing education are part of our DNA. With dedicated training resources, your team’s always on their game.